Patrique Mercier Recruitment FR is seeking a Finnish Speaking Streaming Platform Support Representative to join our expanding team. In this role, you will provide vital support for Finnish-speaking users of our streaming platform, ensuring they enjoy a seamless and engaging viewing experience. If you have a passion for customer service and technology, we’d be thrilled to have you on board!
Responsibilities
- Assist Finnish-speaking users through email, live chat, and phone, addressing their inquiries and support needs related to the streaming service.
- Troubleshoot and resolve various technical challenges concerning account setup, streaming issues, and content availability.
- Guide users on utilizing the platform’s features effectively to enhance their streaming experience.
- Document interactions and resolutions accurately within the CRM system.
- Work collaboratively with other teams to relay user feedback and suggest improvements to the platform.
- Keep current on platform updates and industry developments to provide informed and relevant support.
- Follow up with users to ensure their issues are fully resolved and satisfaction is achieved.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Experience in customer support or technical assistance, especially in the streaming or entertainment sector, is preferred.
- Understanding of streaming technology and user experience best practices.
- Strong analytical skills for effective problem-solving.
- Exceptional communication skills with a focus on customer satisfaction.
- Familiarity with CRM systems or support ticketing tools is beneficial.
- Ability to work independently in a high-energy and fast-paced environment.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...