Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Tier 1 Support Agent. This role is perfect for individuals who are passionate about customer service and keen to support our Finnish-speaking clientele. As a Tier 1 Support Agent, you will be the first point of contact for clients, providing essential assistance and resolving inquiries effectively.
Responsibilities
- Manage incoming customer inquiries from Finnish-speaking clients via phone, email, and chat in a professional and friendly manner.
- Troubleshoot basic technical issues, offering effective solutions or escalating issues when necessary.
- Provide clear and concise information regarding our products, services, and company policies.
- Accurately document all customer interactions and resolutions within the support management system.
- Educate customers on product features and provide practical tips to enhance their experience.
- Collaborate with team members to improve service quality and drive customer satisfaction.
- Stay updated on company products, industry trends, and service updates to provide informed support.
Requirements
- Fluency in Finnish and English, with strong verbal and written communication skills.
- Prior experience in customer service or support roles is preferred.
- Strong problem-solving abilities with a customer-first mindset.
- Ability to work efficiently in a fast-paced environment.
- Experience with support ticketing systems and CRM tools is considered a plus.
- Detail-oriented and capable of managing multiple tasks simultaneously.
- A proactive and enthusiastic attitude towards customer service and client assistance.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...