Patrique Mercier Recruitment ES is pleased to announce a remarkable opportunity for a **Flemish Front Office Technical Support Specialist** based in Sofia, Bulgaria. This position features a hybrid working model, allowing the successful candidate to collaborate both from our contemporary office and remotely. As a member of our team, you will serve as a primary point of contact for Flemish-speaking customers, providing exemplary technical support regarding our innovative products and services.
In this role, you will be responsible for diagnosing technical issues, responding to customer inquiries, and ensuring high satisfaction levels through effective communication and resolution strategies. If you possess a strong technical aptitude and a dedication to customer service, we encourage you to apply and join us in Sofia—a city renowned for its rich cultural heritage and vibrant atmosphere.
Key Responsibilities
- Deliver comprehensive front office technical support to Flemish-speaking customers via various communication channels including telephone, email, and chat.
- Efficiently diagnose and resolve technical issues to ensure customer satisfaction and loyalty.
- Maintain accurate records and documentation of customer interactions and technical inquiries.
- Collaborate effectively with internal teams to escalate and resolve complex technical problems.
- Engage in ongoing training to enhance product knowledge and service delivery capabilities.
- Strive to maintain a positive customer experience through thorough communication and follow-up practices.
Requirements
- Fluency in Flemish (both spoken and written) is essential.
- A solid technical background alongside strong problem-solving skills is required.
- Previous experience in front office support or technical assistance is highly preferred.
- Exceptional communication and interpersonal abilities are a fundamental requirement.
- Demonstrated ability to function effectively within a hybrid working environment, managing time and responsibilities efficiently.
- Familiarity with CRM systems and technical troubleshooting tools would be advantageous.
- Willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural setting is necessary.
Benefits
- Private Health Insurance
- Training & Development
- Additional Performance Bonuses
- 150 euros towards your flight
- Active account manager regarding relocation
- No weekend work
- Indefinite contract