We are excited to announce an opening for a French Speaking Customer Success Specialist at Patrique Mercier Recruitment ES! If you are passionate about helping clients and are fluent in French, this is the perfect opportunity for you to shine and make a significant impact on our customers' success.
In this pivotal role, you will engage with our French-speaking customers, ensuring they receive comprehensive support and guidance tailored to their unique business needs. You will work hand-in-hand with clients to foster strong relationships, address their queries, and drive customer satisfaction throughout their journey with us.
Your Responsibilities
- Act as the main point of contact for French-speaking customers, addressing inquiries and providing assistance to enhance their experience.
- Build and maintain strong relationships with clients, understanding their needs and helping them achieve their goals.
- Monitor customer satisfaction and engagement, providing insights for continuous improvement.
- Collaborate with cross-functional teams to ensure seamless service delivery and excellent customer support.
- Participate in ongoing training to enhance product knowledge and customer service skills.
Requirements
- Fluency in French is essential; additional proficiency in English is a plus. Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter.
- Proven experience in customer success, account management, or related fields is desirable.
- Exceptional interpersonal skills with the ability to engage and connect with clients.
- Strong problem-solving skills and a proactive attitude toward customer support.
- Ability to work independently, manage multiple accounts, and prioritize tasks effectively.
- A genuine commitment to customer satisfaction and success.
- A positive mindset and a drive to contribute to the overall success of our clients!
Benefits
- · Private Health Insurance
- · Training & Development
- · Performance Bonus
- · 2 Extra Salaries Per Year Fully Paid Training
- · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
- · Free Greek Lessons, discounts and other perks