Join Patrique Mercier Recruitment ES in supporting our French-speaking customers as a French Speaking Mobile Support Specialist! If you have a passion for technology and a flair for customer service, this role is perfect for you. You will play a crucial role in helping our French-speaking clients navigate our mobile products and services, ensuring they receive top-notch assistance tailored to their needs.
Your Key Responsibilities
- Offer high-quality support to French-speaking customers regarding mobile applications and devices.
- Diagnose and resolve mobile-related issues while providing effective advice and solutions.
- Educate customers on mobile features and functionalities to enhance their experience.
- Maintain clear documentation of customer interactions and resolutions for quality improvement.
- Work closely with product teams to relay customer feedback and enhance service offerings.
- Engage in professional development and training to stay updated on mobile technology trends.
Requirements
- Fluency in French (both spoken and written) is crucial.
- Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
- Strong understanding of mobile technology and applications.
- Previous experience in customer service or technical support is advantageous.
- Exceptional problem-solving skills with a customer-first approach.
- Strong communication skills to explain technical concepts clearly.
- A collaborative attitude and the ability to thrive in a team environment.
- Genuine enthusiasm for technology and helping others!
Benefits
- · Private Health Insurance
- · Training & Development
- · Performance Bonus
- · 2 Extra Salaries Per Year Fully Paid Training
- · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
- · Free Greek Lessons, discounts and other perks