Patrique Mercier Recruitment ES is pleased to announce a vacancy for a German Speaking End User Support Specialist located in Athens, Greece. This role offers an excellent opportunity for motivated professionals who seek to provide high-quality customer support while enjoying the enriching experience of living in Greece. A comprehensive relocation package is included to assist with the transition.
As an End User Support Specialist, you will be responsible for delivering exemplary support to our German-speaking clients, addressing their technical inquiries, and resolving issues efficiently. Your expertise and strong communication skills will play a critical role in ensuring customer satisfaction and loyalty.
Key Responsibilities
- Serve as the primary point of contact for German-speaking end users, providing technical support via various communication channels.
- Troubleshoot and resolve a wide range of technical issues effectively and professionally.
- Guide users through product features and provide recommendations for optimal use.
- Maintain comprehensive documentation of support interactions and resolutions.
- Collaborate with team members to continuously improve service quality and customer experience.
- Engage in continuous training and professional development to stay updated on technical knowledge and product offerings.
Requirements
- Fluency in German (both written and spoken) is required.
- Strong customer service orientation with proven communication skills.
- Technical proficiency and experience in end user support or a related role is preferred.
- Excellent troubleshooting and problem-solving skills.
- A collaborative mindset with the ability to work effectively within a team.
- Willingness to relocate to Athens, with an interest in immersing in the local culture.
- Demonstrated commitment to customer satisfaction and professional growth.
Benefits
- · Private Health Insurance
- · Training & Development
- · Performance Bonus
- · 2 Extra Salaries Per Year Fully Paid Training
- · Fully Paid Relocation Package ( flight, transfer and 4 weeks hotel )
- · Free Greek Lessons, discounts and other perks