Patrique Mercier Recruitment ES is excited to announce an opening for a German Speaking Marketplace Customer Representative in Athens, Greece. We offer a comprehensive relocation pack for the right candidate, making this a fantastic opportunity for those looking to thrive in a new environment while providing exceptional customer service.
In this role, you will connect with our German-speaking customers to deliver superior support, answer inquiries, and ensure their shopping experience exceeds expectations. Your ability to communicate effectively in German will make you a vital part of our customer service team.
Your Responsibilities
- Respond to inquiries and provide support to German-speaking customers across multiple channels, including phone, email, and chat.
- Assist customers with order queries, product information, and resolution of issues.
- Document interactions and feedback to enhance the quality of service.
- Collaborate with team members to refine processes and improve overall customer experience.
- Engage in ongoing training to stay informed about product offerings and customer best practices.
Requirements
- Fluency in German is required; knowledge of English is a plus.
- Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
- Demonstrated experience in customer service or related fields is preferred.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Aptitude for problem-solving and attention to detail.
- Able to thrive in a fast-paced environment and manage various tasks effectively.
- Willingness to relocate to Athens and enthusiasm for experiencing life in a vibrant city.
- Be a part of a passionate team dedicated to enhancing customer satisfaction!
Benefits
· Private Health Insurance
· Training & Development
· Performance Bonus
· 2 Extra Salaries Per Year Fully Paid Training
· Fully Paid Relocation Package ( flight, transfer and 4 weeks hotel )
· Free Greek Lessons, discounts and other perks