Implementation Specialist (Remote - US)

This position is posted by Jobgether on behalf of Home Care Pulse. We are currently looking for an Implementation Specialist in the United States.

This role offers a vital opportunity to lead the customer onboarding process for a suite of innovative healthcare technology solutions. You will manage and coordinate all phases of implementation, ensuring projects are completed on time while maintaining strong client relationships. As a key point of contact, you will customize training, resolve issues, and configure systems to set customers up for long-term success. The position thrives in a collaborative, fast-paced environment focused on improving healthcare experiences through technology.

Accountabilities:

• Partner with customers to develop and execute timely implementation plans that maximize satisfaction.
• Assess training needs and customize agendas and content for individual and group sessions.
• Identify, escalate, and resolve implementation challenges efficiently.
• Configure customer subscriptions, system settings, and software integrations.
• Document customer feature requests and communicate them to the product team.
• Maintain deep expertise of product offerings and continuously improve the onboarding experience.
• Deliver end-user training and build enthusiasm for the platform.
• Support the mission, vision, and core values through all interactions and tasks.

Requirements

• Minimum of 2 years relevant experience, preferably as an Implementation Specialist.
• Strong verbal, written, and interpersonal communication skills.
• Customer service oriented with the ability to present complex ideas clearly and accessibly.
• Effective prioritization skills in a fast-paced, high-pressure environment.
• Strong analytical, problem-solving skills and technical aptitude with a willingness to learn new technologies.
• Detail-oriented and self-motivated to follow through on tasks independently.
• Proficiency with Microsoft Office Suite; Salesforce experience preferred.

Benefits

• Competitive salary aligned with experience.
• Fully remote work opportunity with flexible scheduling during core business hours.
• Comprehensive training and professional development.
• Supportive work environment committed to innovation and client success.
• Opportunity to impact the healthcare industry positively through technology.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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