IT Helpdesk Specialist

• Installation, maintenance and troubleshooting of operating systems such as Windows, Android, IOS and Linux, Office programs, IBM Lotus and other necessary programs,
• Being responsible troubleshooting of network problems,
• Installation, maintenance and troubleshooting of IT office equipment's such as printers etc.
• Installation and support of the hardware tools for meeting rooms,
• Provide technical support for audio and video conferences,
• Daily maintenance of server rooms.
• Laptop installations
• User Onsite-Remote Support (chat and phone)

Requirements

• Bachelor degree in related fields,
• Minimum of 1-2+ years of experience working in IT Support field,
• Good knowledge of Windows OS, Linux, end user support, escalation,
• Experience working in a team based environment,
• Experience for SR room management,
• Open to improve himself/herself in IT Field,
• Ability to prioritize and multi-task,
• Problem solving skills, able to effectively troubleshoot issues also remotely,
• Good verbal and written communication skills in English,
• Having knowledge about network protocols and user network basic configurations.