We are the leading player in the Energy sector in Greece. Our customers are at the heart of everything we do and we constantly seek new ways to make them happy through our products & services. To further support our growth, we are expanding our teams and we are seeking to recruit, Athens based:
ΙΤ Junior Service Desk Engineer
The role will:
- Provide first-level technical support to end users, ensuring timely resolution of basic IT issues and service requests.
- Communicate effectively with end users to understand their needs and provide appropriate support.
- Assist in the basic administration and maintenance of computers, applications, and IT equipment.
- Support the installation and initial configuration of software and hardware, following provided guidelines and documenting key steps.
- Follow established procedures for common support tasks, ensuring smooth day-to-day IT operations.
- Help investigate recurring issues, escalate when necessary, and contribute to root cause analysis and future prevention efforts.
Requirements
- BSc in Computer Science, Information Technology, or a related field; a Master’s degree will be considered a plus.
- Hands-on experience in troubleshooting computer issues and providing basic network support.
- Familiarity with IT service management tools and ticketing systems (e.g. Jira, ServiceNow) will be considered an asset.
- Strong troubleshooting and analytical skills, with a problem-solving mindset.
- Effective communication skills and ability to collaborate with both technical teams and end users.
- Eagerness to learn and grow within a structured IT support environment.
Benefits
- A competitive remuneration package, including additional health plan and other benefits
- A modern, dynamic working environment that inspires engagement and teamwork
- Opportunities for professional growth
- Complete access to all our targeted learning resources
- All the state-of-the-art tools you need to work
- A 24/7 support line and complementary events to support your holistic health
We encourage a working environment of trust, diversity and safety. We invite applicants of diverse background, and we hire without regard to any characteristic protected by law. All applications will be treated in the strictest confidentiality.