IT Support Engineer

Title: IT Support Engineer
Location: LLMG Flagship, Singapore
Reports To: Head, Cybersecurity & IT

About Longevity & Lifestyle Medical Group

Longevity & Lifestyle Medical Group (LLMG) is redefining preventive healthcare by integrating precision medicine, digital tools, and lifestyle interventions in a seamless ecosystem. Our flagship centre in Singapore combines a medical clinic with a next-generation lifestyle facility, supported by AI, health coaching, and the latest in diagnostics and recovery modalities.

At LLMG, we are guided by two sets of commitments:

Our Operating Principles – how we work and hold ourselves accountable as a team:

Mindful. Ownership. Rhythm. Winning Mindset.

Our Brand Promises – what we bring to our clients and the lens for everything we create:

Connection. Impact. Trust. Empowerment. (CITE)

This isn’t just medicine. It’s a movement. If you are ready to shape the future of longevity care and make a lasting impact, join us in redefining healthcare for Singapore and the world.

Role Overview

We are looking for a reliable and enthusiastic IT Support Engineer (L1) to provide day-to-day end-user support across hardware, software, and network systems. You will play a key role in onboarding, first-level troubleshooting, and helping to ensure an efficient and secure IT environment.

Key Responsibilities

• Provide frontline technical assistance to employees for devices, software, and peripherals
• Assist in the setup and deployment of new equipment (PCs/laptops, monitors, printers, phones)
• Troubleshoot basic issues related to connectivity, system settings, or standard software
• Handle support ticket logging, tracking, and resolution/escalation as needed
• Assist with IT inventory management, user onboarding/offboarding, and password resets
• Follow documentation and internal support guidelines to ensure consistency

Requirements

Qualifications & Experience:

• 2+ years in a helpdesk or technical support role
• Basic understanding of Windows and macOS environments
• Familiarity with Microsoft 365, user support tools, remote desktop solutions, VOIP/SIP systems, and basic network support.
• Exposure to firewall and network configuration is a plus
• Prior experience working in ISO 27001 certified and/or SOC 2 compliant environments preferred
• Good communication and customer service skills
• Strong willingness to learn, document, and contribute to a security-conscious culture

Longevity & Lifestyle Medical Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team.