IT Technical Support onsite

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.

Responsibilities

• Driving & Monitoring Queue for ticket closure all end user issues.
• Cognizant IT procured Laptops & Desktops Allocation/De-allocation based on Request allcoation and Deallocation and On-boarding portals.
• Cognizant provided Mobile Phones & SIM Cards - Allocation/De-allocation/Hardware Issues Call logging.
• Work on End point compliance (parameters AD/AV/MBAM/Avecto/SCCM/DLP) as per Cognizant IT baseline
• Technical support for Cognizant imaged Desktops/Laptops and work on issues related to Hardware/Operating system.
• Intune Support on Mobile Devices
• Location Video Conference-End User support & regular VC Check list
• IT Assets & Accessories Allocations and updating in Service Now AMDB
• Stock verification and updating in AMDB using PAV.
• Inventory Update - Asset Status in Allocation/De-allocation and addressing all Query from HAM team.
• Clearance approvals for assets returned.
• IT Assets hardware call logging for warranty laptops in stock.
• Imaging Laptops with Cognizant SCCM OSD -Standard Operating Environment
• MAC Laptops -Installation -OS Upgrade to Latest Version & JAMF enrollment.
• Verifying Check list on the Endpoint Compliance (AV Filevalut AD MDM Profile)
• VIP EUCS End User Support.
• Delivery & shipment on all Cognizant procured IT Assets
• Hands and feet support for all the maintenance activity with T&E Approval based on the Service tower requirements.
• Coordinating with ROW Compliance team for Desktop & Laptop Compliance
• Escalation Tracking and own until closure.

• Participation in CIMA/outages and provide location support.

  IMPORTANT ADVANCED ENGLISH IS A MUST

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!

Join us now!

#BeCognizant #IntuitionEngineered

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.