Patrique Mercier Recruitment ES is pleased to invite Italian speakers to apply for the position of Customer Service Representative in the Grocery Delivery Services Department! If you are passionate about helping others and enjoy working in a fast-paced environment, this role is an excellent opportunity for you. You will assist Italian-speaking customers with their grocery delivery inquiries, ensuring a smooth and satisfactory shopping experience. Join a leading company dedicated to providing quality service while making a positive impact on the community's daily lives!
Your Responsibilities
- Provide exceptional customer service to Italian-speaking clients through phone, email, and live chat.
- Handle inquiries related to grocery orders, delivery schedules, and product availability.
- Resolve issues quickly and efficiently to ensure customer satisfaction.
- Maintain a friendly and professional demeanor at all times.
- Document customer interactions accurately for future reference.
- Collaborate with team members to enhance service delivery and improve processes.
- Participate in training to stay updated on products and best practices in the grocery sector.
Requirements
- Fluency in Italian (both written and spoken) is essential. Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter.
- A strong passion for customer service and helping others.
- Experience in customer service is advantageous but not mandatory.
- Excellent communication and problem-solving skills.
- Ability to work well under pressure and handle multiple tasks.
- A team player with a positive attitude.
- Willingness to adapt to a fast-paced and evolving grocery delivery environment.
Benefits
- · Private Health Insurance
- · Training & Development
- · 2 Extra Salaries Per Year Fully Paid Training
- · Fully Paid Relocation Package (flight, transfer and 2 weeks hotel)
- · Free Greek Lessons, discounts and other perks