This position is posted by Jobgether on behalf of LogicGate. We are currently looking for a Manager, Implementation Services in the United States.
This is an exciting opportunity for an experienced professional services leader to join a high-growth, mission-driven team. In this role, you will lead and scale a group of implementation specialists, owning both the operational oversight and strategic initiatives that drive customer success. Your work will directly impact the speed and quality of solution delivery while helping build the next evolution of service excellence. You’ll collaborate cross-functionally, contribute to methodology refinement, and play a central role in elevating the team’s performance and alignment with company-wide objectives.
Accountabilities:
- Lead, coach, and scale a team of implementation professionals, ensuring effective talent management, development, and retention.
- Oversee team operations including pre-sale scoping, onboarding, enablement, capacity planning, AI innovation integration, and reporting.
- Own and drive key strategic initiatives from conception to execution, assembling cross-functional teams and tracking outcomes.
- Continuously improve delivery methodologies to streamline operations, enhance quality, and reduce time-to-value for customers.
- Serve as a main escalation point for customer issues, resolving complex challenges and partnering with leadership when necessary.
- Guide program-level support for complex, multi-application customers, ensuring seamless execution and consistent outcomes.
- Partner with sales, customer success, and product teams to align service delivery with company strategy and customer expectations.
Requirements
- 7+ years of experience in enterprise software professional services, consulting, or related fields; GRC industry experience is a plus.
- Minimum of 3 years in people leadership, ideally with experience managing other leaders and building high-performing teams.
- Demonstrated success leading strategic initiatives that deliver measurable business impact and operational maturity.
- Expertise in managing customer relationships and resolving escalations with a solutions-oriented mindset.
- In-depth understanding of professional services operations, including resource management, delivery frameworks, and project scoping.
- Excellent communication and leadership skills with the ability to influence across multiple levels and functions.
Benefits
- Competitive base salary range of $110,000 – $135,000 annually + variable compensation + equity.
- Comprehensive health and wellness benefits tailored to diverse employee needs.
- Generous PTO, 11 company holidays, Summer Fridays, and Health Days.
- Career development opportunities including access to LinkedIn Learning, mentorship programs, and leadership training.
- Paid volunteer hours and engagement in company-supported charitable initiatives.
- Hybrid work flexibility and a values-driven, inclusive workplace culture.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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