Company Profile:
Our client is a UK-based company they improve the performance of pigs by combining advanced science with a practical understanding of the biology of the pig and the needs of producers. They select traits that are commercially relevant for producers and fulfill market demands. Focus on uncovering or developing technologies that they believe and will help accelerate the rate of genetic gain.
Duties & Responsibilities:
Automation and Solution Delivery
• Design, build, and maintain automation workflows using tools such as PowerShell, Power Automate, Logic Apps, and Power Apps.
• Analyze existing IT service processes and identify candidates for automation to reduce ticket volumes, resolution times, and repetitive tasks.
• Develop reusable components and automation templates to standardize solutions across teams and services.
• Deliver and support robotic process automation (RPA) capabilities where appropriate.
API Integration and System Connectivity
• Develop and maintain secure API integrations between ITSM platforms (we use Ivanti Neurons) and other business systems.
• Write and consume REST APIs and webhooks to trigger and orchestrate automated actions across platforms.
• Ensure all integrations follow best practices for security, scalability, and resilience.
• Process Improvement and Collaboration
• Partner with Service Desk, delivery and platform teams to gather requirements and map processes for automation.
• Maintain a backlog of automation initiatives, aligned to business priorities and operational pain points.
• Work with business stakeholders to capture metrics and ensure automation benefits are quantified and reported.
Platform Governance and Maintenance
• Own the health and lifecycle of the automation toolset, including licensing, change control, and performance monitoring.
• Create clear, user-friendly documentation for automations, integrations, and supported workflows.
• Apply structured development practices including version control, testing, and release management.
Requirements
• 2 years minimum experience in an automation or development role focused on IT processes or service management.
• Strong proficiency with PowerShell and demonstrated experience automating ITSM processes.
• Proven experience developing flows and integrations using Power Automate, Logic Apps, or equivalent orchestration platforms.
• Solid understanding of REST APIs, including authentication methods (OAuth2, API keys), JSON formatting, and error handling.
• Experience automating processes within ITSM platforms and supporting incident/request workflows.
• Familiarity with Microsoft 365, Azure services, and endpoint management tooling (e.g. Intune, Autopilot).
Advantageous Skills:
• Hands-on experience building Power Apps for internal service portals or automation front-ends.
• Understanding of CI/CD pipelines and automation development lifecycle best practices.
• Familiarity with low-code RPA tools such as UiPath or Microsoft Power Automate Desktop.
• Exposure to scripting in additional languages (e.g. Python, JavaScript) for API or data manipulation tasks.
• ITIL Foundation certification or understanding of service management principles.
Expected Behaviors:
• Outcome-Focused - Designs solutions that deliver measurable results for users and IT teams.
• Curious and Analytical - Uses data and observation to identify patterns and opportunities for optimisation.
• Reliable and Structured - Follows disciplined development and documentation practices.
• Collaborative - Works across technical and non-technical teams to ensure automation is practical and adopted.
• Security-Minded - Ensures all automation is built with appropriate controls and access management.
Benefits
• Full-time Regular Employment with our client’s
locally registered company
• Government-mandated benefits such as Pagibig, Phil health and SSS
• 13th month pay guaranteed
• 15 days annual paid vacation leaves
• 15 days annual paid sick leaves
• Observance of Philippine Public Holidays
• Annual Salary Increase – every September of the year (Company Discretion)
• Annual Incentive (Company Discretion
• Internal Trainings and Certifications
• HMO with 1 dependent (after regularization) – If they would like to add dependents 50% will be shouldered by the company
• Machine / work equipment provided