Roles and Responsibilities:
- To support Production Storage Environment of an enterprise
- Handling Data Center Operations with Business & Mission Critical applications
- Handling escalated incidents
- Participating and Implementing Changes
- Reporting Capacity & Performance
- Prepare and maintain Technical Documentations (SOP, KM, SMTD)
- Upgradation of existing SAN infrastructure
Requirements
- Administration skills in Netapp Storage arrays (FAS, Eseries, DATA Ontap OS, Cluster mode)
- Installing/Configuring/Supporting multipath s/w
- Identify and report capacity and throughput problem.
- Admin knowledge of CIFS, NFS
- Administering Volumes
- Experience in NDMP, OSSV
- Troubleshooting connectivity issues
- Troubleshooting Hardware diagnostics, break-fix
- Troubleshooting the problems related to Network storage configuration issues.
- Experience in Storage Virtualization
- Configuration, monitoring & analyzing event, alert logs and appropriate actions taking-active measures
- and preventive measures for problems/errors.
- Experience in Backup tools and SAN products.
- Working knowledge in UNIX administration or Windows administration.
- Deployment management
- Remote system administration
- Knowledge in automation Scripting/tools
- Knowledge in SLA, Incident management, Problem management, Change management.
- Capacity reporting
- Meeting SLA in time to fix the errors and problems
- Netapp / Third party, Vendor co-ordination
- Supporting escalated tasks/incidents
- Fair Written & Verbal Communication Skills
- Good Team working
- Experience of handling global customers.