Patrique Mercier Recruitment ES is excited to introduce a fantastic opportunity for a **Nordic Speaking Customer Support Specialist** within the Ride-Sharing App Department located in Athens, Greece! This role offers a full relocation package to help you transition smoothly to your new environment while enjoying the vibrant life Athens has to offer.
As a Customer Support Specialist, you will be the voice of our ride-sharing platform, engaging with customers across Nordic countries. Your primary responsibility will be to provide exceptional service, address inquiries, offer solutions, and ensure a seamless experience for our users. If you are passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we would love to hear from you!
Key Responsibilities
- Engage with customers via phone, email, and chat, providing prompt and high-quality support.
- Assist users with inquiries regarding the ride-sharing app, functionality, and account management.
- Identify customer issues and provide effective solutions to enhance user satisfaction.
- Collaborate with other teams to communicate customer feedback and improve service processes.
- Participate in training sessions to stay updated on app features and best practices.
- Document and track customer interactions in the CRM system accurately.
Requirements
- Fluency in a Nordic language (Swedish, Norwegian, Danish, Finnish) and English is essential.
- Strong communication and interpersonal skills, with a customer-focused mindset.
- Previous experience in customer service or support roles is preferred.
- Ability to work effectively in a team-oriented and dynamic environment.
- Familiarity with CRM systems and digital communication tools is a plus.
- Motivated individual with a problem-solving mindset and a positive attitude.
- Willingness to relocate to Athens, Greece, with the support of a relocation package.
Benefits
· Private Health Insurance
· Training & Development
· Performance Bonus
· 2 Extra Salaries Per Year Fully Paid Training
· Fully Paid Relocation Package ( flight, transfer and 2 weeks in hotel )
· Free Greek Lessons, discounts and other perks