Norwegian Speaking Helpdesk Support Agent

Patrique Mercier Recruitment By Nellie
Full-time
On-site

Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Helpdesk Support Agent to join our dedicated support team. This role is perfect for individuals who are tech-savvy and have a passion for delivering excellent customer service. As a Helpdesk Support Agent, you will assist our Norwegian-speaking clients by addressing their queries and resolving their technical issues efficiently.


Responsibilities

  • Provide top-notch helpdesk support to Norwegian-speaking customers via phone, email, and chat channels.
  • Troubleshoot and resolve a variety of technical problems related to software, hardware, and applications.
  • Accurately document all customer inquiries and resolutions in the helpdesk ticketing system.
  • Guide clients on product usage, features, and best practices for optimal performance.
  • Collaborate with other support team members to escalate complex issues when needed.
  • Monitor ticket progress and ensure timely follow-up for issue resolution.
  • Keep up-to-date with product changes and emerging technologies to enhance support quality.

Requirements

  • Fluency in Norwegian and English, both written and spoken, is required.
  • Previous experience in technical support or customer service roles is preferred.
  • Strong analytical and troubleshooting skills to resolve client issues effectively.
  • Exceptional communication skills and a customer-centric mindset.
  • Proficient in using helpdesk software and ticketing systems.
  • Ability to multitask and manage multiple inquiries in a fast-paced environment.
  • A proactive approach to learning and upgrading technical knowledge.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...