Operations and Implementation Specialist (Remote - US)

This position is posted by Jobgether on behalf of Cocoon. We are currently looking for an Operations and Implementation Specialist in United States.

We’re looking for a sharp, solution-oriented professional to streamline complex processes and optimize customer implementations in a fast-paced, high-growth startup. This role blends operational execution, customer enablement, and project management, all while improving the experience for both internal teams and end users. If you thrive in ambiguity, love building scalable systems, and enjoy simplifying the unsimplifiable, you’ll find tremendous ownership and purpose here. You’ll work cross-functionally with data, product, and leadership to drive real impact.

Accountabilities:

• Collaborate with cross-functional teams to streamline internal processes and build scalable runbooks.
• Implement efficient, standardized onboarding workflows for scaled customer accounts using milestone tracking and documented handoffs.
• Deliver impactful customer enablement strategies through self-serve resources and product education.
• Analyze operational data, define KPIs, and identify areas for continuous improvement.
• Support project management efforts to ensure alignment with business objectives.
• Identify and address gaps in processes or collaboration across teams.
• Communicate clearly and effectively with internal teams and stakeholders.
• Use insights from implementation metrics to inform product improvements and enhance operational strategies.

Requirements

• Previous experience in high-growth startups; familiarity with payroll systems, HRIS platforms, or multistate leave management is a plus.
• Strong project management and operational execution skills.
• Clear written and verbal communication; confident collaborating with leadership and technical teams.
• Comfort with queue-based workflows and dynamic process environments.
• A proactive mindset: you spot inefficiencies and take initiative to improve them.
• Empathy for the leave of absence experience and a drive to simplify it.
• Proficiency with tools such as Metabase, GSheets/Excel, and Hubspot.
• Experience with AI tools to enhance operational efficiency; bonus if you’ve built or managed automation agents.

Benefits

• Competitive salary of $75,000 + equity package.
• Medical, dental, and vision insurance.
• Unlimited vacation and sick leave.
• Professional development budget.
• Office setup and wellness stipends.
• 14 weeks paid parental leave.
• 4 weeks paid medical and caregiver leave.
• 4 weeks flexible, paid compassionate leave.
• Flexible work schedule and remote-friendly culture.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

This process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening.
The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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