Outsource Call Center Management Representative

• Call Center KPI management, responsible for the KPI result
• Cooperate with business outsourcing partner and conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Develop objectives for the call center’s day-to-day activities and provide operation support
• Call center budgeting and tracking expenses
• VOC （voice of customer）tracking and complaint management
• E-commerce service support and responsible for the result
• Follow up with Headquarter and Region’s request and complete the task in time
• Prepare reports for different departments or upper management

Requirements

· Bachelor’s Degree and above

· Native Turkish, can communicate proficiently in English.

· Must Have industry experience and be familiar with call center operations. At least 2 years related experience.

· Familiar with the consumer electronics product or related experience preferred.

· Strong analytical, precise, systematic, logical, and patient to solve the problem

· Work with patience and carefulness

· Be able to work independently

Kindly remind that submit your cv in English