FP Markets Group of Companies is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Processing Associate in Serbia (remote).
This is an exciting opportunity to join an established but ambitious and rapidly-growing company and be a part of a fast-paced multi-cultural environment with friendly and talented co-workers with a focus on high performance enabled by cutting-edge technologies.
Reporting to: Payments Team Leader
Please note that this position is for candidates located in Serbia
Responsibilities:
- Transaction Processing: Process incoming and outgoing financial transactions in line with company policies and regulatory requirements.
- Daily Withdrawals: Ensure daily withdrawals are reviewed, validated, and processed promptly and accurately.
- Deposits & Transfers: Apply and reconcile client deposits and internal transfers, verifying payment details as needed.
- PSP Management: Monitor and coordinate with over 50 Payment Service Providers (PSPs) to ensure proper transaction flow and resolve any issues.
- Bank & PSP Communication: Maintain daily contact with banks and PSPs for funding confirmations, settlements, and account monitoring.
- Failed Transaction Resolution: Monitor and address failed or rejected transactions, escalate issues, and coordinate with relevant teams.
- Suspicious Activity Investigation: Investigate and resolve suspicious cases or anomalies, escalating to compliance when necessary.
- Client Support: Respond to client queries regarding funding issues, provide proof of payments, and assist with discrepancies.
- Internal Coordination: Liaise with customer support, finance, and compliance teams to address and resolve funding-related queries.
- System Monitoring: Track the performance of payment systems, identify irregularities, and report technical issues.
- Customer Activity Monitoring: Observe and report on customer transaction activity to support risk and compliance assessments.
- Continuous Learning: Stay updated with new payment methods
Candidate Profile:
- Proven experience (1+ years) in payments processing, finance operations, or transaction handling, preferably in industries such as fintech, online trading, iGaming, or eCommerce.
- Strong understanding of PSP operations, banking procedures, and various global payment methods.
- High attention to detail, accuracy, and ability to work with large volumes of transactions.
- Excellent communication skills (written and verbal), with a client-focused mindset.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
- Problem-solving and investigative skills for handling failed or suspicious transactions.
- Proficiency in Microsoft Excel and familiarity with ERP or payment platforms.
- Strong organizational skills and ability to prioritize multiple tasks efficiently.
- Openness to learning and adapting to new processes and technologies.
- Fluent verbal and written English (additional languages are a plus)
- Ability to work in shifts Monday-Friday from 8:00 - 16:00/ 10:00 - 18:00/ 12:00 - 20:00
Our offer:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Fully remote work
Journey to FP Markets:
- Interview with People Function member (30 - 45 min) to assess match to our culture
- Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
- An assessment to evaluate your technical skills
- Final interview with team members
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!