Principal Architect

About the Role

We are seeking a Salesforce Architect to join our North American Salesforce team supporting our Cognizant Moment CXCRM practice!

Cognizant Moment reinvents experience in an AI-enabled world. Comprised of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ecosystem - one that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that drive brand growth and differentiation. Focus areas include: Experience Transformation, Marketing and Content, Commerce, Digital Product Design, Learning & Employee Experience, and Customer Service.

As a proven leader and experienced Salesforce Architect, you will assist Moment clients align business strategy with technology execution across North America. You will work closely with senior business and technology leaders from our clients – guiding them through complex transformations that deliver significant business value.

Work Model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Desired locations are Dallas/Ft. Worth, TX, Bridgewater/Teaneck, NJ, or Chicago, IL. This role does require up to 50% travel. If you are within a 50-mile radius of a Cognizant office, we prefer you work from a Cognizant office 3 times a week, unless you are traveling to a client site.

In this role, you will:

• Lead high-impact Salesforce engagements by establishing credibility, building trust, and taking ownership of complex client issues.
• Drive alignment across delivery teams, overseeing the development and integration of Salesforce applications to ensure seamless functionality.
• Design and evolve business architecture artifacts, including capability maps, value streams, and operating models, to translate strategic intent into actionable transformation roadmaps.
• Shape and grow our salesforce capabilities by creating reusable assets, delivery methods, and go-to-market strategies.
• Develop and drive integrated strategies in collaboration with key Cognizant stakeholders, ensuring alignment across business value, architecture, and delivery.
• Mentor junior developers, contribute to best practices documentation, and drive continuous improvement in delivery methodologies.

What you need to be considered

• 15+ years of progressive leadership experience in business architecture, strategic planning, or enterprise transformation roles.

• Proven ability to translate complex strategies into clear, actionable business capability roadmaps.
• Strong understanding of how digital platforms, data, cloud, and AI technologies drive business performance.
• Exceptional facilitation, communication, and storytelling skills—able to connect with C-level stakeholders and delivery teams alike.
• Demonstrated success as an engagement lead, solution lead, or people leader on large-scale strategy or transformation initiatives.
• Excellent communication, presentation, and stakeholder management skills. Strong project leadership experience in an agile or hybrid delivery environment.
• A collaborative leadership style grounded in humility, empathy, and continuous feedback.
• Certifications such as Salesforce Certified Technical Architect or Salesforce Certified Application Architect.
• General working knowledge of / experience with CCaaS platforms is a plus.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan