Production Support Analyst (Remote - US)

This position is posted by Jobgether on behalf of Claritas Rx. We are currently looking for a Production Support Analyst in the United States.

This is a 6-month contract opportunity for a technically skilled support professional to ensure the smooth functioning of a healthcare-focused SaaS platform. You'll play a key role in monitoring systems, resolving technical issues, and collaborating across teams to maintain service quality and uptime. The position blends technical troubleshooting with cross-functional communication, offering a fast-paced environment and meaningful impact on patient access to care. Ideal for those who thrive on problem-solving and operational excellence.

Accountabilities:

• Monitor the production SaaS platform for issues in data ingestion, transformation, and analytics performance.
• Triage and resolve production incidents to minimize user disruption and system downtime.
• Escalate complex technical problems to the engineering or product teams when necessary.
• Collaborate with cross-functional teams including engineering, data management, and customer success to ensure smooth system operations and client satisfaction.
• Maintain detailed documentation for incidents, resolutions, and post-incident reviews to support process improvement.
• Contribute to internal knowledge bases, support documentation, and process automation initiatives.
• Run basic SQL queries to validate data and assist in troubleshooting technical issues.

Requirements

• Minimum 2 years of experience in production or technical support roles, ideally within a SaaS or data-centric environment.
• Proficient in basic SQL and familiar with database concepts.
• Comfortable using monitoring tools, ticketing systems, and incident management workflows.
• Experience with Python scripting and troubleshooting software systems.
• Strong analytical thinking, communication, and collaboration skills.
• Able to manage competing priorities independently in a fast-paced setting.
• Bonus: Familiarity with healthcare data, QuickBase, AWS, data integration tools, analytics platforms, and agile tools like JIRA.

Benefits

• Competitive hourly rate of $40–$50/hour.
• Remote-friendly work environment.
• Opportunity to contribute to an innovative healthcare solution making a real-world impact.
• Culture focused on collaboration, empowerment, and continuous learning.
• Diverse and inclusive workplace committed to professional development and respect for all voices.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!

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