Job purpose:
Responsible for supporting Sales, Community, and Marketing departments in Hyde Park Developments with their system requirements and implementing necessary changes into Salesforce of products.
Key Accountabilities:
· Configure standard Salesforce functionality (objects, fields, page layouts, validation rules, workflows,).
· Customize Lightning components and page layouts to enhance user experience.
· Perform data imports, updates, and exports using tools like Data Loader or Data Import Wizard.
· Ensure data integrity and cleanliness through regular audits and deduplication processes.
· Design and implement automation using flows, process builders, workflow rules, and approval processes.
· Create, manage, and deactivate users, roles, profiles, and permission sets.
· Maintain user access rights in line with security policies.
· Maintain and update automation in response to business changes.
· Create and maintain custom reports and dashboards for various business units.
· Provide insights and analytics support to end-users and management.
· Manage configuration changes and deployment using sandboxes.
· Coordinate with developers and stakeholders on release schedules and system testing.
· Monitor system performance and troubleshoot issues.
· Coordinate with Salesforce support for bug resolution and platform updates.
· Provide user training and create documentation (manuals).
· Serve as the first line of support for user issues and system inquiries.
· Ensure compliance with internal policies and data protection regulations.
· Monitor and manage data visibility and sharing rules.
· Track Salesforce licenses and manage third-party apps and integrations.
· Liaise with Salesforce Account Executives for renewals or upgrades.
· Granting user access and permission changes based on defined roles.
· Implementing minor configuration changes and updates.
· Creating standard reports, dashboards, and automation logic.
· Implementing significant changes in process automation.
· Integrating with external applications or APIs.
· Changes that may affect data models or impact multiple departments.
· Advising leadership on Salesforce capabilities and roadmap alignment.
· Participating in system architecture discussions and scalability planning.
Requirements
· Bachelor`s degree in Computer Science or any relevant discipline.
· Minimum 2 years of relevant experience.
· Minimum 3 years of experience Salesforce application
· Bachelor`s degree in Computer Science or any relevant discipline.
· Proven experience as salesforce Consultant, with expertise in Salesforce Service Cloud, or related CX modules.