Join Homey as a Senior Accounts Manager!
At Homey, we are revolutionizing the home-buying experience through technology, connecting various stakeholders to streamline processes for our customers. We are seeking a highly experienced and strategic Senior Accounts Manager to join our team in Colombo. The Senior Accounts Manager will be responsible for managing a portfolio of key client accounts, nurturing strong relationships, and identifying opportunities for growth and revenue generation. This role requires a blend of leadership, exceptional client-facing skills, and a deep understanding of our business and the UK legal sector. The ideal candidate will be a proactive problem-solver with a proven track record of exceeding client expectations and driving business success, specifically through significant experience in upselling and cross-selling to increase revenue from existing clients.
Responsibilities and Duties:
- Client Relationship Management:
- Serve as the primary point of contact for a portfolio of key client accounts, particularly law firms.
- Build and maintain strong, long-lasting relationships based on trust and a deep understanding of client needs.
- Ensure a high level of client satisfaction and retention through proactive communication and superior service.
- Account Growth and Strategy:
- Develop and implement strategic plans to manage and grow client accounts, with a specific focus on expanding client revenue streams.
- Proactively identify and pursue new business opportunities, including upselling and cross-selling additional products and services within existing client relationships.
- Collaborate with internal teams, including product and sales, to ensure client needs are met and new solutions are effectively delivered.
- Reporting and Analysis:
- Monitor account performance against key metrics and prepare regular reports for internal stakeholders.
- Provide market insights and client feedback to inform product development and business strategy.
- Team Collaboration:
- Collaborate with other account managers and sales teams to share best practices and contribute to overall business goals.
- Act as a mentor to junior team members, providing guidance and support as needed.
Requirements
Educational Requirements:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Fluency in Spoken and Written English.
Experience:
- Minimum of 5 years of experience in account management or a client-facing role, preferably within the software or legal sectors.
- Demonstrable and extensive experience in increasing revenue from existing clients.
- Proven ability to manage a portfolio of key client accounts and drive revenue growth.
- Experience working with law firms or in the legal sector is highly advantageous.
Technical Skills:
- Proficiency in CRM software (e.g., HubSpot).
- Strong understanding of sales processes and account management methodologies.
Soft Skills:
- Exceptional communication and negotiation skills.
- Strong analytical and problem-solving abilities with a results-driven mindset.
- Excellent organisational and time-management skills.
- Ability to work independently and as part of a collaborative team.
Benefits
- Role to be paid in GBP with a UK Contract
- Competitive salary commensurate with experience: Salary range from Rs. 500,000 - Rs. 900,000/month, paid in GBP, depending on experience level.
- We're open to discussing salaries outside this range for candidates with exceptional skills or those with less experience who show great potential.
- Opportunities for professional development and career progression.
- Supportive work environment with a focus on work-life balance.
- Post-3 months, option to work from home one day a week, per manager discretion.
- UK work hours apply.