Senior IT Lab Administrator

Senior IT Lab Administrator

Location : Atlanta GA [ 100% Onsite ]

Responsibilities :-

Provide day-to-day support of GLS-managed

Engineering labs in the areas of logistics, compliance,

and customer support.

A customer service approach is fundamental for this

position.

Functions as primary POC for Engineering clients as

well as a liaison to IT, Facilities, and other internal

support organizations.

Tasks/responsibilities include, but are not limited to:

• Maintaining detailed records in support of GLS

and Engineering processes and equipment use.

• Coordinating work efforts within the team to

manage shipping and other logistics-related

tasks.

• Delegating, tracking, and managing numerous

parallel activities with minimal supervision.

• Adhering to and helping to drive Lab Security

initiatives within Engineering Labs.

• Assisting System Administrators / Network

Engineers with any debugging that requires

hands-on work.

• Collaborating with System Administrators to

configure server computers and install

approved Operating Systems as per client

requests (cases).

• Ensuring that asset management & tracking are

conducted within labs for which he/she is

responsible.

• Maintaining Safety, ESD and ISO compliance,

including conducting audits and responding to

internal/external audit requests.

Excellent written and verbal communications

skills.

• Robust customer service skills.

• Well-versed in Windows Operating Systems and

business applications.

• Good organizational and time management

skills.

• Strong team player. Able to coordinate team

and drive projects to closure.

• Understanding of Lab power distribution

systems and cooling infrastructure.

• Familiarity with Cisco equipment and ability to

follow/troubleshoot wiring topologies.

• ISO certification program experience.

• 5+ years’ previous experience in a customer

service organization.

• Basic knowledge of Linux Operating systems

2+ years’ supervisory experience

• Experience with managing small to large

projects with a focus on timely delivery.

• Experience in supporting large-scale Windows,

Linux and Virtual environments in a lab setting.

A.S. / A.E. Degree or equivalent

• CCNA or equivalent experience a bonus