This position is posted by Jobgether on behalf of Scout Motors. We are currently looking for a Senior Specialist, Inside Delivery Operations in United States.
Join a forward-thinking team dedicated to redefining vehicle delivery operations in the electric SUV and pick-up truck market. In this pivotal role, you'll lead the design and implementation of a centralized delivery experience for thousands of customers across the country. You will shape scalable systems, lead a high-performing team, and ensure seamless coordination between internal stakeholders — all while championing a customer-first mindset. If you're passionate about innovation, operations, and exceptional service, this is your opportunity to make a lasting impact in a fast-growing, high-energy environment.
Accountabilities:
- Design and document a centralized inside delivery model to support large-scale vehicle deliveries nationwide.
- Develop a standardized, scalable operations playbook for direct-to-consumer deliveries, ensuring consistency across key customer interactions.
- Hire, train, and lead a team of Inside Delivery Specialists guiding customers through every phase of the delivery process.
- Ensure a premium customer experience with real-time support on registration, trade-ins, financing, logistics, and vehicle readiness.
- Create and manage KPIs, dashboards, and operational performance metrics to drive continuous improvement.
- Collaborate cross-functionally with teams in delivery, transactions, funding, product, and customer experience.
- Design contingency protocols for delivery disruptions with a focus on efficiency and customer satisfaction.
- Leverage automation, digital tools, and training systems to optimize workflows and enhance customer experience.
- Act as a feedback loop between customers and internal teams to improve purchase and delivery processes.
- Maintain and continuously refine SOPs, documentation, and training guides based on feedback and operational evolution.
Requirements
- Bachelor’s Degree preferred.
- Minimum 5 years of experience in delivery operations, customer experience, or sales operations.
- Direct experience in high-volume, direct-to-consumer automotive delivery strongly preferred.
- Proven ability to lead teams in fast-paced, customer-facing environments.
- Deep knowledge of digital-to-physical customer journeys within automotive operations.
- Strong skills in system design, issue resolution, and cross-functional coordination.
- Highly organized and collaborative with a methodical approach to project execution and change management.
- Excellent verbal and written communication skills with the ability to simplify complex concepts.
- Experience using CRM tools, logistics systems, and process automation platforms.
- Passion for operational excellence and delivering best-in-class customer experiences.
Benefits
- Competitive salary:
- $120,000 – $145,000 (national)
- $132,000 – $159,500 (California)
- Annual performance bonus eligibility.
- Medical, dental, vision, and income protection insurance plans.
- 401(k) program with employer match and immediate vesting.
- Generous paid time off:
- 20 days planned PTO
- 40 hours unplanned PTO
- 14 company/floating holidays
- Up to 16 weeks paid parental leave for all genders.
- Additional paid leave for bereavement, jury duty, voting, and military service.
- Remote-first position (within the U.S.), with periodic in-person meetings and event travel.
- Not eligible for remote work in New York City.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
This process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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