The Service Coordinator at Green Power Energy will play a crucial role in ensuring customer satisfaction and seamless operation of our service processes. This position requires effective communication and strong organizational skills to manage service appointments and customer inquiries.
Responsibilities:
- Manage service requests from customers, ensuring timely and effective responses.
- Schedule and coordinate service appointments for field technicians.
- Communicate with customers regarding service status, updates, and follow-ups.
- Maintain accurate records of service activities and customer interactions in the company CRM.
- Collaborate with the operations team to resolve service issues and ensure the highest level of customer satisfaction.
- Assist in preparing service reports and analysis for management.
- Participate in training sessions to enhance product knowledge and service offerings.
- Work closely with technicians to understand service challenges and provide feedback for process improvement.
Requirements
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and CRM software.
- Ability to manage multiple tasks and prioritize effectively.
- Customer service-oriented mindset with a focus on problem-solving.
- Ability to work collaboratively in a team environment.
- Previous experience in a service coordination or customer service role is preferred.
- Must be able to work in a fast-paced environment and adapt to changing priorities.
Benefits
- W-2 Employee
- Retirement Plan (401k)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Health Care Plan (Medical, Dental & Vision)