As a ServiceNow Architect you will provide insight to our clients that you have gained from successful ServiceNow projects to help them make the right technical decisions that will deliver the business outcomes they want. Your knowledge of the Now Platform and the ServiceNow innovation pipeline will help the clients make the best future-proof technical decisions. As a ServiceNow Architect you will find the right answers to the following and other technical decisions:
Your role:
This role involves being an expert techno-functional leader, guiding clients through the most complex and demanding ServiceNow implementations. The ServiceNow Architect will support a broad range of functional areas, including stakeholder management, handling deliverable development and data management. You will work directly with the stakeholders and manage their requirements as well.
- Engage in proposals response life cycle as ServiceNow technical solution lead
- Understand customer needs and requirements
- Draft solutions (Design/Build/Manage) defining scope & estimations, staffing plan, timelines, assumptions & dependencies, RACI & SOW assistance, etc
- Work with stakeholders to determine the technical strategy and roadmap for the ServiceNow solution
- Progress the solution through internal reviews and approval cycles
- Deliver presentations, proposals and quotes
- When appropriate, perform effective online demos during Client orals
- Lead Technical aspects of ServiceNow implementations projects.
- Provide technical guidance during workshops and assists in the creation and refinement of stories.
- Configures the ServiceNow platform during sprints while sharing knowledge and best practices with Platform Developers and Administrators.
- Design and communicate a Technical Architecture Blueprint based on Capability and Process Implementation Roadmaps aligning to desired Business outcomes
Requirements
- Experience in design, architecture, and implementation of enterprise IT environments across all architecture layers.
- Proven experience in implementing and customising the ServiceNow platform.
- Three or more years of experience working with the ServiceNow platform
- ServiceNow Certified Systems Administrator (latest version preferred)
- ITIL Foundations certification (V3 minimum, V4 preferred)
- Experience with service-oriented architecture (SOA) and web services integrations (SOAP, WSDL, REST).
- Experience with the core ITSM; service portal; ITOM applications in ServiceNow.
- Experience with AD, SSO, and LDAP.
- Proficiency in JavaScript, with additional JavaScript frameworks if possible (such as XML, HTML, CSS and REST).
- Foundational knowledge of relational databases (such as MariaDB, MySQL and Oracle).
- Experience mentoring staff and assigning or delegating prioritized activities to peers and team members based on criteria such as criticality, urgency, and alignment to the organization’s objectives.
- Ability to develop positive working relationships and a strong rapport with team members.