Site Support Engineer (Eindhoven)

Site Support Engineer (Eindhoven)

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for Site Support Engineer to join our Infrastructure Services Team.

About Cognizant Infrastructure Services

Today’s customers want seamless, intuitive and personalized experiences while they’re using products and services. The digital era is forcing companies like yours to transform through technology to stay relevant. Your business must be always-on and your infrastructure must predict change before it happens, to act fast and put a smile on the faces of users.

Cognizant is helping you prepare for the digital era, with infrastructure services that are transforming the face of enterprises. We can help your business maximize the potential of automation and a software defined data center (SDDC), by delivering services through a business-aligned Catalog model.

More information? Please visit

https://www.cognizant.com/cognizant-digital-systems-technology/infrastructure-services

About Role:

Deliver Field Services Transition Projects and Programs in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), the successful implementation of service resource skills model and processes management.

Role & Responsibilities:

• Participate in EUC Field Service transition activities.

• Assist and be part of Knowledge gathering and documentation from External Customers and/or Incumbents.

• Analysis of Service provisioning of devices based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.

• Attend Customer intitated tickets and requests to enure delivery of services around EUC & Field Services.

• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.

• Troubleshoot end-user devices (windows 11 and MAC OS), user access, and system issues.

• Manage devices logistics and configurations (prep and deploy) for site based and remote users.

• Must have understanding about windows active directory, Azure and O365 environment

• Knowledge about Service Now, print management and Nexthink will be a considered a plus.

Qualification:

• Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

• Good understanding of skills in Microsoft Windows & MAC desktop operating systems and business productivity applications ie Office. Again this is to enable understanding of process and requirements when assessing and collecting process requirements and relaying them.

• Effective communication in English mandatory, any local languages or one of European Language is favorable.

What we offer:

• A competitive salary based on your qualities and experience.

• Access to Udemy, Cognizant Academy digital libraries for your continuous learning.

• NS business card to cover your commute expenses.

• 25 days of paid holiday per year.

• A laptop and a smartphone.

• A pension scheme.

• Organization driven by technology – we have a tremendous technology backbone.

• Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion

Recruiter Contact Details
Please contact Megha Nagpal (Recruiter Cognizant Consulting) at Megha.nagpal3@cognizant.com or on +31-627155643 for an elaborate explanation of the role.