Site Support Technician (Onsite)

As Site Support Technician, you will make an impact by providing top-notch desktop support. You will be a valued member of the team and work collaboratively with Life Sciences teams.

In this role, you will:

• Provide hardware/software support services to onsite client including break/fix
• Deskside Support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a ONSITE position requiring 5 days a week in a client office in El Segundo, CA

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Technical degree or equivalent end-user supporting experience
• Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.
• Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors
• Proficient in the latest Microsoft Office Applications (Office 365)
• ServiceNow or related ITSM ticketing tool experience
• Printer and scanner support
• Knowledgeable in Customer infrastructure support
• Mobile Device Support Experience
• Familiarity with Microsoft Active Directory
• Experience with computer asset tracking
• Experience with user ID creation
• Some experience with support and administration of network phones (VoIP system).
• Understanding of Symantec Virus Scan software
• Ability lift up to 50 lbs. when moving electronic equipment
• Great customer service skills
• Ability to multi-task
• Team player

Salary and Other Compensation

Applications will be accepted until September/13/2025.

The annual salary for this position is between $37,800 – $59,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”