Patrique Mercier Recruitment PT is excited to announce an opening for a Spanish Speaking Customer Experience Representative. Our agency is dedicated to connecting talented individuals with leading employers across various industries, and we are looking for a passionate professional to join our team. As a key member of our customer service department, you will play an essential role in assisting our Spanish-speaking clients, ensuring they receive the support and guidance they need for an exceptional experience.
Key Responsibilities
- Serve as the primary point of contact for Spanish-speaking customers, managing inquiries and providing timely and effective assistance.
- Communicate with clients through various channels, including phone, email, and live chat, while maintaining a positive and professional demeanor.
- Develop an in-depth understanding of our products and services to accurately address customer needs and concerns.
- Troubleshoot and resolve customer issues efficiently, ensuring high customer satisfaction.
- Collaborate with internal teams to communicate customer feedback and support service improvements.
- Conduct follow-ups with customers to ensure satisfaction and gather insights for ongoing enhancement.
- Maintain detailed records of customer interactions and analyze data to identify trends and opportunities for improvement.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service or related roles is highly desirable.
- Strong communication and interpersonal skills, with a customer-oriented mindset.
- Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
- Familiarity with customer relationship management (CRM) systems is a plus.
- Proficient problem-solving skills and a proactive approach to customer service.
- A genuine interest in enhancing the customer experience and a willingness to learn and adapt.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors