Join Patrique Mercier Recruitment PT as we seek a Spanish Speaking Customer Happiness Specialist! We pride ourselves on connecting talented individuals with exciting opportunities across various sectors. In this vibrant role, you will be at the forefront of ensuring excellence in customer experience for our Spanish-speaking clients. Your mission will be to enhance customer satisfaction and build lasting relationships by providing attentive and personalized support. If you have a passion for people and a knack for problem-solving, this is the perfect opportunity for you!
Key Responsibilities
- Act as a primary point of contact for Spanish-speaking customers, responding to inquiries with warmth and professionalism.
- Utilize various communication channels, including phone, email, and live chat, to address customer needs effectively.
- Develop a thorough understanding of our products and services to respond accurately to customer questions.
- Work proactively to resolve customer issues, ensuring that every interaction reflects our commitment to customer happiness.
- Gather customer feedback and communicate insights to internal teams to contribute to service enhancements.
- Assist in creating customer satisfaction surveys and conducting follow-ups to gauge overall happiness.
- Maintain organized records of customer interactions and employ data analysis to identify areas for improvement.
Requirements
- Fluency in Spanish and English, both spoken and written.
- Experience in customer service or a related field is preferred.
- Strong interpersonal skills with a focus on building rapport and fostering positive relationships.
- Excellent problem-solving skills and the ability to think critically in high-pressure situations.
- Familiarity with customer support software and CRM tools is a plus.
- A genuine passion for enhancing customer experiences and creating happiness.
- Ability to work flexible hours and adapt to changing priorities.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors