Patrique Mercier Recruitment by Cyriel is excited to offer an opportunity for a Spanish Speaking Email Support Specialist to join our dedicated team. This role requires a passion for customer service and a commitment to excellence as you engage with our Spanish-speaking clients.
As a Spanish Speaking Email Support Specialist, you will provide high-quality email support to our customers, expertly addressing their inquiries and concerns. Your aim will be to uphold our high standards of service while ensuring each client feels valued and heard.
Key Responsibilities
- Manage and respond to email inquiries from Spanish-speaking customers in a professional and timely manner.
- Resolve customer issues efficiently while ensuring satisfaction and confidence in our service.
- Document customer interactions to help improve our support processes.
- Collaborate with your team to enhance the overall customer experience.
- Participate in training sessions to stay updated on product knowledge and service excellence.
Requirements
- Fluency in Spanish is required; knowledge of English is a plus. Your native language and nationality should be clearly stated.
- Outstanding written communication skills with a focus on clarity and customer engagement.
- Previous experience in customer service or email support is desirable.
- Strong problem-solving abilities and attention to detail.
- Able to prioritize tasks and manage workloads effectively.
- Team-oriented mindset with the ability to work independently when needed.
- Motivated to provide excellent service and continuously improve customer satisfaction.
Benefits
- · Private Health Insurance
- · Training & Development
- · Performance Bonus
- · 2 Extra Salaries Per Year Fully Paid Training
- · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
- · Free Greek Lessons, discounts and other perks