Patrique Mercier Recruitment PT is excited to seek a Spanish Speaking Multilingual Support Representative to join our dynamic team. This role is perfect for individuals who thrive in a multicultural environment and are passionate about delivering excellent customer service. As a Multilingual Support Representative, you will engage with Spanish-speaking customers and assist them with their inquiries, ensuring a seamless and satisfying service experience.
Key Responsibilities:
- Provide exceptional customer support in Spanish through various channels including phone, email, and live chat.
- Assist customers by addressing inquiries related to products, services, and account issues.
- Resolve customer complaints and challenges with professionalism, aiming for first-contact resolution.
- Maintain accurate records of customer interactions in the CRM system for follow-up and reporting purposes.
- Collaborate with team members to enhance service quality and customer satisfaction.
- Stay updated on product offerings, company policies, and market trends to deliver informed support.
Requirements
- Fluency in Spanish is mandatory; proficiency in additional languages is a strong asset.
- Experience in customer service or support roles is preferred.
- Outstanding communication skills, both verbal and written.
- Ability to empathize with customers and provide effective solutions.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer relationship management (CRM) software is advantageous.
- Willingness to work flexible hours, including evenings and weekends as needed.
Benefits
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses.
- Work for a Great Place to Work-Certified Company.