Swedish Speaking Customer Support for Banking

Patrique Mercier Recruitment By Nellie
Full-time
On-site

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with fantastic career opportunities. We are currently looking for a Swedish Speaking Customer Support Representative for the Banking sector. This position is ideal for individuals who are passionate about providing superior customer service and assisting Swedish-speaking clients with their banking needs.


Responsibilities

  • Provide exceptional customer support to Swedish-speaking clients regarding banking products and services via phone, email, and chat.
  • Assist customers with account inquiries, transactions, and product information.
  • Effectively resolve customer complaints and issues to ensure a smooth banking experience.
  • Maintain accurate records of customer interactions and ensure timely follow-up on any outstanding issues.
  • Collaborate with internal teams to address complex customer inquiries and improve service delivery.
  • Educate clients on banking procedures, new offerings, and digital banking solutions.
  • Gather customer feedback to help drive continuous improvement initiatives within the bank.

Requirements

  • Fluency in Swedish and English, both written and spoken.
  • Previous experience in customer support, preferably in the banking or financial services industry.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Detail-oriented with excellent organizational abilities.
  • Proficient in customer support software and Microsoft Office applications.
  • A proactive and problem-solving attitude when addressing customer issues.
  • Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks