Patrique Mercier Recruitment FR is focused on connecting skilled professionals with fantastic career opportunities. We are currently looking for a Swedish Speaking Customer Support Representative for the Banking sector. This position is ideal for individuals who are passionate about providing superior customer service and assisting Swedish-speaking clients with their banking needs.
Responsibilities
- Provide exceptional customer support to Swedish-speaking clients regarding banking products and services via phone, email, and chat.
- Assist customers with account inquiries, transactions, and product information.
- Effectively resolve customer complaints and issues to ensure a smooth banking experience.
- Maintain accurate records of customer interactions and ensure timely follow-up on any outstanding issues.
- Collaborate with internal teams to address complex customer inquiries and improve service delivery.
- Educate clients on banking procedures, new offerings, and digital banking solutions.
- Gather customer feedback to help drive continuous improvement initiatives within the bank.
Requirements
- Fluency in Swedish and English, both written and spoken.
- Previous experience in customer support, preferably in the banking or financial services industry.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Detail-oriented with excellent organizational abilities.
- Proficient in customer support software and Microsoft Office applications.
- A proactive and problem-solving attitude when addressing customer issues.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks