Patrique Mercier Recruitment FR is pleased to announce a remarkable opportunity for a Swedish Speaking End User Support Specialist. This role suits individuals who are enthusiastic about technology and dedicated to delivering superior support experiences. As a Swedish Speaking End User Support Specialist, you will be tasked with assisting Swedish-speaking clients by addressing their technical queries and ensuring effective solutions.
Responsibilities
- Provide exceptional support to end users in Swedish via various communication channels, including phone, email, and chat.
- Diagnose and resolve a variety of technical issues related to hardware, software, and network functionality.
- Guide users on effectively utilizing different applications and systems.
- Document all support interactions and outcomes in the ticketing system for accurate record-keeping.
- Collaborate with technical teams to escalate complex problems and recommend enhancements for support processes.
- Conduct follow-ups with users to guarantee the resolution of their issues and satisfaction with the support received.
- Stay informed on new technologies and updates to continuously improve service delivery.
Requirements
- Fluency in Swedish and English is essential, with excellent communication skills in both written and spoken formats.
- Experience in end user support or a similar customer service role is highly advantageous.
- Strong problem-solving skills and the ability to address technical issues effectively.
- Commitment to delivering outstanding customer service and a positive user experience.
- Familiarity with support ticketing systems and remote support tools is beneficial.
- Able to manage multiple priorities and work autonomously in a fast-paced environment.
- A passion for technology and a willingness to learn and adapt.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...