Patrique Mercier Recruitment FR is thrilled to announce a new opening for a Swedish Speaking Frontline Support Representative. This position is perfect for individuals dedicated to providing exceptional customer support to Swedish-speaking clients. Join our collaborative team and become an essential part of our customer service department.
Responsibilities
- Offer high-quality frontline support to Swedish-speaking clients via phone, email, and live chat.
- Assist customers with inquiries regarding products, service offerings, and account issues.
- Efficiently troubleshoot and resolve customer complaints to enhance overall satisfaction.
- Accurately log all customer interactions in the CRM system for effective follow-up and reporting.
- Collaborate with team members to maintain top-tier service standards and improve customer experiences.
- Identify areas for service enhancement and contribute towards implementing best practices.
- Keep updated about company products and services to ensure accurate information delivery to clients.
Requirements
- Fluency in Swedish and English, both written and verbal.
- Previous experience in customer service or related support roles is advantageous.
- Excellent communication and interpersonal abilities.
- Strong problem-solving skills with a keen focus on customer satisfaction.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with CRM software and general computer skills.
- Enthusiastic attitude and commitment to delivering exceptional customer service.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...