Swedish Speaking Frontline Support Representative

Patrique Mercier Recruitment By Nellie
Full-time
On-site

Patrique Mercier Recruitment FR is thrilled to announce a new opening for a Swedish Speaking Frontline Support Representative. This position is perfect for individuals dedicated to providing exceptional customer support to Swedish-speaking clients. Join our collaborative team and become an essential part of our customer service department.


Responsibilities

  • Offer high-quality frontline support to Swedish-speaking clients via phone, email, and live chat.
  • Assist customers with inquiries regarding products, service offerings, and account issues.
  • Efficiently troubleshoot and resolve customer complaints to enhance overall satisfaction.
  • Accurately log all customer interactions in the CRM system for effective follow-up and reporting.
  • Collaborate with team members to maintain top-tier service standards and improve customer experiences.
  • Identify areas for service enhancement and contribute towards implementing best practices.
  • Keep updated about company products and services to ensure accurate information delivery to clients.

Requirements

  • Fluency in Swedish and English, both written and verbal.
  • Previous experience in customer service or related support roles is advantageous.
  • Excellent communication and interpersonal abilities.
  • Strong problem-solving skills with a keen focus on customer satisfaction.
  • Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
  • Familiarity with CRM software and general computer skills.
  • Enthusiastic attitude and commitment to delivering exceptional customer service.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...