Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Swedish Speaking Online Shopping Advisor. If you have a flair for customer interaction and a love for online shopping, this role will be a great fit for you. In this position, you will assist Swedish-speaking customers in all aspects of their online shopping experience, ensuring they receive top-notch service and support.
Responsibilities
- Engage with Swedish-speaking customers through chat, email, and phone to address their online shopping needs.
- Provide detailed product information, guidance, and personalized recommendations to enhance their buying experience.
- Manage inquiries related to order statuses, returns, and exchanges with efficiency and professionalism.
- Assess customer needs and offer tailored solutions to improve satisfaction.
- Keep informed about product ranges, offers, and company promotions to relay accurate information to customers.
- Maintain detailed records of customer interactions for follow-up and quality assurance.
- Cooperate with team members and other departments to resolve customer issues and improve service processes.
Requirements
- Fluency in Swedish and English, with exceptional verbal and written communication skills.
- Experience in customer service, particularly in an online retail or e-commerce environment.
- A strong enthusiasm for e-commerce and an understanding of online shopping behaviors.
- Ability to connect with customers and provide empathetic and effective assistance.
- Familiarity with customer service software and e-commerce systems.
- Excellent multitasking and organizational skills, capable of managing various customer inquiries effectively.
- A positive team player with a strong dedication to customer satisfaction and service excellence.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...