Patrique Mercier Recruitment FR is pleased to offer an opportunity for a Swedish Speaking Social Media Support Advisor. This role is ideal for candidates who have a passion for social media and a dedication to providing excellent support to customers. As a Swedish Speaking Social Media Support Advisor, you will be the voice of the brand, ensuring positive interactions with the Swedish-speaking community.
Responsibilities
- Provide high-quality support to Swedish-speaking customers via various social media platforms, efficiently addressing inquiries and resolving issues.
- Monitor social media channels to ensure prompt responses to comments, messages, and questions from customers.
- Engage proactively with users to enhance their experience and build a loyal community around the brand.
- Collaborate with the marketing team to align social media content with brand messaging and customer interests.
- Analyze user feedback and interactions to identify trends, making recommendations for service improvements.
- Assist in creating engaging social media content that appeals to the Swedish audience.
- Keep abreast of trends in social media and customer service to provide informed support and insights.
Requirements
- Fluent in Swedish and English, with strong written and verbal communication skills.
- Experience in social media customer support or community management is preferred.
- Comprehensive understanding of various social media platforms and user engagement strategies.
- Strong problem-solving skills and a customer-centric approach.
- Ability to multitask and prioritize in a dynamic environment.
- Familiarity with social media analytics tools is an advantage.
- A collaborative team player with a positive attitude and a passion for customer service.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...