System Engineer
CognizantJob Summary:
The Infrastructure Technology Specialist is responsible for managing and optimizing service desk operations, with a focus on ServiceNow and Service Desk App Support. Leveraging expertise in Medicare and Medicaid claims, this role ensures efficient service delivery in a hybrid work environment. Key responsibilities include resolving complex technical issues, maintaining compliance, improving service desk performance, and collaborating across teams to align IT support with business goals.
In this role, you will:
Manage and optimize service desk operations to ensure efficient and effective support for end-users.
Implement and maintain Service Now solutions to streamline service management processes.
Provide expert-level support for Service Desk App Support ensuring minimal downtime and maximum user satisfaction.
Collaborate with cross-functional teams to integrate service desk solutions with other IT systems.
Analyze and resolve complex technical issues related to Medicare and Medicaid Claims.
Develop and document standard operating procedures for service desk operations.
Monitor service desk performance metrics and implement improvements as needed.
Ensure compliance with industry standards and regulations in all service desk activities.
Conduct regular training sessions for service desk staff to enhance their skills and knowledge.
Lead initiatives to improve customer satisfaction and service delivery quality.
Coordinate with vendors and third-party providers to ensure seamless service integration.
Participate in strategic planning to align service desk operations with organizational goals.
Provide insights and recommendations to senior management on service desk improvements.
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a Remote position.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
What do you need in this role?
Possess a strong background in Service Desk operations with extensive experience in Service Now.
Demonstrate expertise in Service Desk App Support ensuring high levels of service availability.
Have in-depth knowledge of Medicare and Medicaid Claims processes and regulations.
Exhibit excellent problem-solving skills and the ability to resolve complex technical issues.
Show proficiency in developing and implementing standard operating procedures.
Display strong communication skills to effectively collaborate with cross-functional teams.
Salary and Other Compensation:
Applications will be accepted until September 14, 2025
The annual salary for this position is between $59,500 to $75,000 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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