Systems Engineer

Job Summary

We are seeking a Systems Engineer with 2 to 4 years of experience in desktop support for a hybrid remote work model. The ideal candidate will excel in providing technical assistance ensuring seamless operations and enhancing user satisfaction. This role requires strong problem-solving skills and a proactive approach to system management contributing to the companys efficiency and user experience.

Responsibilities

• Provide comprehensive desktop support to ensure smooth and efficient operations for all users.
• Troubleshoot and resolve hardware and software issues promptly to minimize downtime.
• Collaborate with team members to implement system upgrades and updates effectively.
• Monitor system performance and identify areas for improvement to enhance user experience.
• Maintain accurate documentation of support activities and system configurations.
• Assist in the deployment and configuration of new hardware and software solutions.
• Ensure compliance with company policies and industry standards in all support activities.
• Communicate effectively with users to understand their needs and provide appropriate solutions.
• Participate in training sessions to stay updated with the latest technologies and support techniques.
• Contribute to the development of support procedures and best practices.
• Provide feedback to management on recurring issues and potential improvements.
• Support remote users by utilizing remote desktop tools and techniques.
• Ensure data security and integrity in all support activities.

Qualifications

• Possess strong technical skills in desktop support and troubleshooting.
• Demonstrate excellent communication and interpersonal skills.
• Exhibit a proactive approach to problem-solving and system management.
• Have experience with remote desktop tools and support techniques.
• Show ability to work independently and as part of a team.
• Display strong organizational skills and attention to detail.

Certifications Required

CompTIA A+ Certification or equivalent in desktop support.