Systems Engineer

Job Summary

We are seeking a Systems Engineer with 2 to 4 years of experience in desktop support for a hybrid remote work model. The candidate will be responsible for providing technical support and ensuring the smooth operation of desktop systems. This role requires strong problem-solving skills and the ability to work independently to resolve technical issues efficiently.

Responsibilities

• Provide comprehensive desktop support to ensure seamless operation of systems and applications.
• Troubleshoot and resolve technical issues related to hardware and software in a timely manner.
• Collaborate with team members to implement and maintain system updates and patches.
• Monitor system performance and proactively address potential issues to minimize downtime.
• Assist in the deployment and configuration of new hardware and software as needed.
• Document technical procedures and solutions to enhance the knowledge base for future reference.
• Communicate effectively with users to understand their technical needs and provide appropriate solutions.
• Ensure compliance with company policies and security protocols while handling sensitive data.
• Participate in team meetings to discuss ongoing projects and share insights on system improvements.
• Provide training and guidance to users on best practices for system usage and maintenance.
• Stay updated with the latest industry trends and technologies to enhance support capabilities.
• Contribute to the development of strategies for improving system efficiency and user satisfaction.
• Support the IT department in various projects and initiatives to achieve organizational goals.

Qualifications

• Possess a strong understanding of desktop support and troubleshooting techniques.
• Demonstrate proficiency in configuring and maintaining hardware and software systems.
• Exhibit excellent communication skills to interact effectively with users and team members.
• Show ability to work independently and manage time efficiently in a hybrid work environment.
• Have experience with remote desktop support tools and technologies.
• Display a proactive approach to identifying and resolving technical issues.
• Maintain a customer-focused mindset to ensure high levels of user satisfaction.

Certifications Required

CompTIA A+ Certification or equivalent in desktop support.