ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities
Team Lead:
- Lead and mentor a team of billing specialists focused on authorizations and credentialing.
- Provide training, coaching, and support to ensure team members are up to date on best practices, policies, and procedures.
- Monitor team performance and provide feedback, ensuring high standards of accuracy and productivity.
- Schedule and delegate daily tasks to ensure the timely processing of authorizations, credentialing, and claims.
- Conduct regular team meetings to discuss challenges, workflow improvements, and best practices.
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Document Requests:
- Retrieve requested documents primarily from EMR systems.
- If documents are not located in the EMR, contact facility staff to obtain them.
- Ensure accurate and complete collection of documents as per request specifications.
- Submit all gathered documents promptly and through the appropriate channels.
- Maintain confidentiality and follow data protection and privacy guidelines at all times.
- Work collaboratively with team members and escalate issues when needed.
Requirements
- 1 year BPO experience handling a Back-Office account
- At least 6 months Team Lead experience
- Good working knowledge in checking and processing EMR
- Excellent verbal and written English skills
- Must be willing to work on-site in Buendia, Makati or Shaw Blvd, Mandaluyong
- Amenable working night shifts
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives