Technical Operations Manager (Remote - India)

This position is posted by Jobgether on behalf of Secure Network Solutions India Private Limited. We are currently looking for a Technical Operations Manager in India.

This role offers an exciting opportunity to lead and manage technical operations within a dynamic cybersecurity environment. You will oversee firewall, endpoint security projects, and coordinate multi-location implementations while ensuring high-quality customer support. Managing and mentoring onsite engineers, optimizing workflows, and tracking performance metrics are key components of the position. The role requires a proactive leader focused on enhancing operational efficiency and driving team development in a fast-paced setting.

Accountabilities:

• Oversee the implementation, migration, and upgrades of firewall and endpoint security projects across multiple locations.
• Coordinate and monitor onsite engineers’ client visits to ensure schedule adherence and high performance.
• Manage ticket workflows, ensuring timely response, escalation, and resolution of issues.
• Monitor customer support metrics such as ticket volume and resolution times to improve service quality.
• Handle shift management and optimize workflows to maximize operational efficiency.
• Guide and mentor engineers in ticket handling, customer communication, and troubleshooting best practices.
• Implement team performance tracking systems to boost motivation and productivity.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field; Master’s degree is a plus.
• Minimum 5 years of experience in technical operations with at least 3 years in leadership roles.
• Mandatory certification in ITIL, PMP, or Scrum Master.
• Strong leadership and team management skills.
• Excellent problem-solving and communication abilities.
• Experience in workflow optimization and customer support management.

Benefits

• Flexible work environment with leave benefits and remote work options.
• Comprehensive health and accident insurance coverage.
• Competitive remuneration exceeding industry standards for high performers.
• Attractive performance-based incentives.
• Provident Fund (PF), Employee State Insurance (ESI), and gratuity benefits.
• Company-paid CUG SIM card.
• Opportunities for skill development and career growth.
• POSH (Prevention of Sexual Harassment) certified organization.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile is screened through our AI-powered process designed to identify top talent effectively and fairly.
🔍 Our AI reviews your CV and LinkedIn profile, analyzing your skills, experience, and achievements.
📊 It compares your profile against the job’s core requirements and historical success factors to generate a match score.
🎯 We automatically shortlist the top three candidates with the highest match.
🧠 If necessary, our human recruitment team will review additional profiles to ensure no strong candidate is overlooked.

This process is transparent, skills-based, and free from bias — focusing solely on your fit for the role. Once the shortlist is complete, it is shared directly with the hiring company, who then decides on the next steps, such as interviews or additional assessments.

Thank you for your interest!

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