Technical Support Engineer (Remote - US)

This position is posted by Jobgether on behalf of Mend.io. We are currently looking for a Technical Support Engineer in United States.

Are you passionate about solving technical challenges and eager to explore the evolving landscape of software security? This role offers the opportunity to work at the intersection of cutting-edge technologies, application security, and customer support. As a Technical Support Engineer, you will be the first point of contact for users, playing a key role in troubleshooting, escalating, and resolving technical issues. You'll gain hands-on experience with tools across the modern software development lifecycle while delivering exceptional support to global customers — all from the comfort of your home.

Accountabilities:

• Act as the initial point of contact for technical support requests via integrated chat and support channels.
• Analyze, replicate, and troubleshoot customer issues, providing accurate resolutions or workarounds.
• Escalate complex or unresolved cases to senior support engineers using smart routing.
• Assist customers with inquiries related to software composition analysis (SCA), static application security testing (SAST), and SDLC practices.
• Continuously expand your knowledge of CI/CD tools, containers, cloud systems, and secure development processes.
• Deliver a responsive and empathetic support experience that builds long-term customer trust.

Requirements

• Bachelor’s degree in an IT-related field or 2+ years in a customer-facing technical support role.
• Exposure to common programming languages (e.g., Java, Python, JavaScript, C#) and cloud-hosted applications.
• Familiarity with operating systems like Windows, Linux, or macOS.
• Excellent analytical thinking, troubleshooting ability, and communication skills in English.
• Located in the United States and able to work remotely.

Bonus if you bring:

• Experience with support/ticketing systems such as Salesforce or Jira.
• Familiarity with DevOps and SDLC tools like GitHub, Jenkins, or Azure DevOps.
• Exposure to containerization tools (Docker, Kubernetes, OpenShift).
• Knowledge of cloud platforms (AWS, Azure) or open-source license management.
• Experience using Splunk or writing basic queries.

Benefits

• Competitive salary and equity options.
• 401(k) plan with company match.
• Comprehensive medical, dental, and vision insurance (multiple plan options).
• Generous and flexible PTO policy.
• Paid parental leave.
• Monthly work-from-home allowance and one-time home office setup stipend.
• Regular virtual and local team events.
• A supportive, inclusive work environment focused on growth and collaboration.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!

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