EnrollHere is seeking a strategic and customer-obsessed Vice President of Customer Success to lead and scale our post-sale customer experience. This is a high-impact leadership role for someone who thrives in a fast-paced environment and is equally comfortable rolling up their sleeves and thinking long-term.
As VP of Customer Success, you will be responsible for the full customer lifecycle—from onboarding through renewal and expansion. You’ll build and mentor a high-performing team while driving initiatives that improve retention, satisfaction, and long-term value. This role requires a deep understanding of SaaS metrics, customer lifecycle management, and operational execution.
Reporting directly to the CEO, you’ll work cross-functionally with Product, Engineering, Sales, and Marketing to ensure every customer interaction reflects our mission and delivers exceptional value. If you’re passionate about building customer-first organizations and want to shape the future of healthcare technology, we encourage you to apply.
Requirements
10+ years of experience in Customer Success, Account Management, or Customer Experience roles
5+ years in a senior/executive leadership capacity, ideally in a high-growth SaaS environment
Proven track record of building and scaling Customer Success functions
Deep understanding of SaaS metrics and customer economics (e.g., NRR, CAC, LTV)
Experience managing enterprise customer relationships and retention strategies
Proficiency with CS platforms like Gainsight, HubSpot, Salesforce, or similar tools
Strong communicator and cross-functional collaborator with executive presence
Ability to thrive in a fast-moving, founder-led startup environment
Bachelor's degree in Business, Marketing, or a related field (MBA preferred)
Benefits
We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future: